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Community Managers MCF Management Services provides the most capable and qualified community managers in the industry. Once hired, MCF Managers are required to become certified with CAI. In addition, managers attend a minimum of 2 hours of continuing education each quarter. This training, along with extensive industry support resources, allows MCF managers to perform at peak efficiency levels. Accounting Led by an in-house Community Accountant, MCF’s accounting services provide reliable, accurate, and flexible financial reporting for our Boards. Our customized accounting software allows us to identify and target each association’s exact financial reporting needs. Such customized reporting assists Boards in more effectively managing each community’s financial resources. In addition, MCF is attentive to the importance of effectively managing an Association’s cash flow. The following are just a small sample of procedures implemented to allow MCF to facilitate cash flow with the most effective systems and personnel: • Bi-Monthly payments in Accounts Payable • Assessment payment options for homeowners – including ACH, online payments and monthly billing statements. • A dedicated assessment collection staff that implements and exactly follows each HOA’s specific collection policy • Audit Coordination • Escrow Services • Investment Strategies At MCF Management Services, Accounting services are not just another component of HOA management, but such services are an essential tool in effectively organizing the resources in each community. MCF provides regular Board member training to assist each member in using MCF’s financial services and reports. Our goal to provide financial management services that helps you succeed. The support for community managers provided by MCF Management Services is head and shoulders above the rest. A sampling of some of the support to MCF managers is as follows: Accounting and Office Services: Community Managers receive support from their Accounting and Office Services Department staff. These staff members provide backing in areas like correspondence, phone calls, scheduling, non-compliance enforcement, and architectural tracking. Client Services: Building a Community is more than a hammer and nails. It also takes a commitment to servicing those who live in the community with Client Services that exceed expectations. One of the aspects of managerial support and homeowners’ service at MCF Service is Client Services. Friendly, quick and effective resolution to problems is what a homeowner anticipates from their management company. That’s what MCF’s unique Client Services provides. With emergency service available 24 hours per day/seven days per week, MCF is prepared to assist in the most severe of emergencies – no matter when they happen. The value of this service for homeowners is the reality that most all of the phone calls are addressed and resolved by the Client Services Representative who answers the phone when the homeowner calls. This means the issues relating to maintenance requests, non-compliance, billing questions, meeting schedules, etc. are all addressed by just one person and the homeowner is not transferred to a multitude of departments for different questions. Fast, Friendly, Reliable and Effective. The service supported by cutting edge software and highly trained Client Services Representatives.
Delivering What We Promise Whether you are developing a condominium community, a master planned community, a town home association, or a planned unit development, MCF Management Services has the expertise and experience to most effectively assist in the set-up and management of your community or building. But more importantly, MCF’s philosophy toward delivering the ideal lifestyle experience for each project is what sets us apart.
Some of the ways that we can help accomplish this is by: Document Review Getting the community documents right is critical for any development. CC&R's, Rules and Regulations, By-laws, Architectural Guidelines, etc. all need to be designed to accomplish specific purposes in the most effective way possible. MCF's expertise in providing feedback on such documents makes a big difference in the long-term viability of a community. Advance Planning MCF can help develop and plan your project well in advance of your first escrow closing. Board Meeting Expertise Always sensitive to your time concerns, our management team can make your job easier by introducing your board to well proven policies and procedures to assist in the proper handling of association business. By providing the right information and tools, we can assist you in the building and management of your community in an efficient, friendly, and professional manner. Budget Preparation MCF Management Services Executive Team offers more than 10 years of experience in pre- management consultation, and in assisting builders with DRE Budget planning. In addition, if you are already working with a DRE Budget preparation company, MCF can provide independent input. Board Member Orientation MCF can help you and your staff be great board members by increasing your effectiveness through highly informative Board Leader Educational Programs. These programs provide education on association legal matters, effective Board meetings, non-compliance enforcement, management company roles, committee formation, financial management, and budgeting. Common Area Transitions We are able to accomplish the transition of common area phases to the association in a logical and consistent manner. Our experience in facilitating these transitions over the past 15+ years has led to systems that make this process smooth, effective and nearly effortless. Sales Staff Orientation Unfortunately, a sales staff can create long-term issues in the interest of making short-term sales. Our experience with HOA's can be conveyed to your sales staff to better emphasize the assets of a community and thereby increasing short-term sales goals while also minimizing long-term consequences from inaccurate or incomplete information. We will work with your sales staff to ensure that prospective buyers are receiving accurate information to assist with the community transition, while highlighting the community benefits. Maintenance Manual Preparation & Execution A good maintenance manual is vital for the ongoing strength of a community. In addition, such a manual is imperative for protecting a developer from future legislation. But these manuals do little good if they are not properly implemented. MCF’s Executive Team has a successful track record of both developing and implementing maintenance manuals in a variety of community types. Vendor Contracts Setting up a community with the right vendors, and more importantly, with the right contracts is an important element of the operations of a community. From the start, MCF will help ensure that a community is serviced by industry recognized experienced, qualified vendors who provide excellent service and value.
Industry Involvement MCF is actively involved in CAI and is strongly committed to the promotion of education and awareness in the industry.
MCF's Client Services Department Friendly, quick and effective resolution to problems is what a homeowner anticipates from their management company. That’s what MCF’s unique Client Services provides. With emergency service available 24 hours per day/seven days per week, MCF is prepared to assist in the most severe of emergencies – no matter when they happen.
MCF Technology At MCF we strive to implement cutting edge technology that aids in the goal of improving the quality of people’s lives in the communities that we manage.
For MCF Managers Equipped with the latest in technology and the support staff allows MCF managers to concentrate their talents and time for the benefit of our clients. From customized, state-of-the art property management software to digital Directors Reports, MCF uses technology for the purpose of making managers more efficient and the service to our clients more valuable. One of the ways that we stress technology is with our customizable web sites. These sites are easily updated with manager messages, which allow manager communication to homeowners on a regular basis. Tracking information and data is another key factor to improving efficiency and service. Our technology allows for effective tracking guest lists, renter information, clubhouse reservations, vehicle registration, and much more. We invest our resources to ensure that MCF’s technology is at the very front of anything offered in the industry. Everything we do is with our clients needs in mind. We want to be as efficient and effective as possible so we can offer you the very best service.
For MCF Board Members MCF Management Services is continually developing tools and technology that supports Board members in reaching their goals for the community. MCF provides a multitude of tools and reports for Board members. These include Items from minutes and action lists generated from Board meetings, which can be accessed online to allow real time updates on all action items addressed by the manager. This improves communication with Boards, establishes accountability, and ensures that managers’ spend their time in line with Board expectations. It’s a great tool that helps keep everyone on the same page. This is just one example of MCF’s ongoing commitment to using technology for the benefit of Board members. As a company, we have continued to develop tools and technology to specifically benefit Board members in making them more effective in their roles for their communities.
For MCF Homeowners/Tenants For Homeowners, MCF provides a comprehensive and user-friendly online information and communication resource. Through the MCF Website, homeowners can log in to personalized accounts to check account balances, pay their assessments, report non-compliance issues, submit service requests, e-mail their manager – and a host of other options. The MCF Website successfully facilitates communication between homeowners, management and the board of Directors.
Homeowner Portal - Pay Bill - Sign up for eStatements - View account balance - View work orders - Submit work orders - Download forms
Board Portal MCF Management Services is continually developing tools and technology that supports Board members in reaching their goals for the community. - View Manager Action List - View Project updates - Annual Calendars - Maintenance Calendars |
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